Return & Exchange Service
We are committed to providing a flexible and convenient return & exchange service, ensuring a worry-free shopping experience for our customers. Here are some guidelines regarding our return & exchange service:
1. Return Policy: - Within 30 days after your purchase, you have the right to request a return if you are dissatisfied with your order or it is not described as advertised. Totovave.com supports partial return/refund if your order contains two or more items. Detailed return policies will be provided during your shopping experience and depend on the specific product and order conditions, or you can directly contact our customer service for your return request.
2. Return Process: - If you decide to initiate a return, please follow our return guidelines. Typically, you will need to submit a return request within a designated time and ensure the product is in its original condition with intact packaging. If you want to return one of items in one order (more than two items in an order), please indicate specific item and refund amount in the return request.
3. Refund Method: - Upon the approval of the return, we will process the refund according to your chosen method. Possible methods may include a refund to the original payment method, electronic transfer, etc.
4. Exchange Service: - If you wish to exchange a product, we offer exchange services. Clearly state your exchange requirements in the return request and ensure the original product is eligible for return.
5. Cancel Order: - You are allowed to cancel an order within 48 hours after the purchase, otherwise the order will be under shipping process and can not be intercepted. For Brazil orders, there is a 7-day guarantee to regret the purchase, you can contact customer service for cancellation within that period.
6. Order Not Received: - Normally, when an order is ready for shippment, an tracking number will be generated automatically and sent out through notification email. Customer can track the order with this number, if you have not received your parcel within 5 working days after it is arrived, firstly we would recommend checking within the local post office, otherwise, please reach our customer service for refund.
7. Conditions and Limitations: - Carefully review the conditions and limitations outlined in the return & exchange policy. Certain products or situations may not meet the criteria for return or exchange.
8. Customer Support: - If you encounter any issues or need assistance during the return & exchange process, feel free to contact our customer support team. We are here to address your concerns. Please note that the information provided may vary based on your specific choices during the shopping process. You will have the opportunity to review the final return & exchange policy before checkout. If you have any special return or exchange requirements, please inform us during the shopping process, and we will do our best to accommodate your requests. Thank you for trusting our products, and we look forward to providing you with excellent service.
